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Dispatching is hard
Dispatching is hard. There are literally hundreds of things to remember to make sure your customers get what they need and that your insurance companies and motor clubs are taken care of. This does not even consider the idea that you may have key customers who require special treatment to ensure that they continue to choose you over your competitors.
There is really no such thing as a routine call. Add in special billing processes for many motor clubs and accounts, understanding drivers, their skills and needs, and optimizing the actual dispatching of calls to minimize ETA’s and fuel use, and you have a challenge requiring special skills.
At Towing Forward Company we get this. We have to. We dispatched over 45,000 tow jobs and handled nearly 130,000 calls in November. We invest heavily in both training and technology to give our dispatchers the best possible chance of success.
Our onboarding process is extensive and time-consuming, though we work hard to make it as easy as possible for you. It takes time and effort because we want to be sure that we know exactly how you want your jobs handled down to the last detail. We need all the contact info. We need to understand all of the exceptions. We need to be ready to do it right.
That’s why when we hear someone tell us that they can start in a couple of hours and cover lunch breaks, they are probably not a dispatch service, they are a phone answering service. If you want your phones covered for an hour, You should contract with a phone answering service. If you want top notch dispatching, done exactly like you do it, you should contact us.